Contour Design ShuttlePRO v2 – Multimedia Controller with Jog Wheel & 15 Custom Programmable Buttons | Ideal for Video, Audio & Photo Editing | Mac & PC Compatible

The Brand Doesn’t Care – Stay Away!!
Okay, I’ve been holding off writing this review because I wanted to provide the seller an opportunity to stand up and redeem themselves. Since they show no intention of standing by their product (nor the quality of their own sale), I guess it’s time for me to share my experience with the rest of the world.TL;DR: I pay full-price, get an open-box, used item and the seller blames some mythical distributor for poor product-delivery quality and then disappears.In this day and age, any brand is only as good as the unit that reaches the customer. In my experience the product is useless for the purpose it is being marketed, and the brand is NOT worth the experiment.Longer version: I am a professional photographer and I run through 500-1,500 photos to edit every fortnight. Hence I purchased the Shuttle Pro V.2 with the intent of benefiting from the various buttons and the multi-functional jog dial – in order to hasten the photo selection and subsequently, the photo editing process.I considered the Wacom Intuos Pro and other options, but decided to buy the Shuttle given the more tactile workflow that physical buttons promised. I also went against the grain by taking a punt on a comparably unknown brand and decided to rely on a younger, more hungry brand’s…. hunger.Bad idea!As a product, with it’s 15 buttons and the jog-dial & ring + the customisability, it has the potential to be a time saver. But either the brand or the seller is out to con the customer.1. The box I received was already opened and resealed. The circular tape seal at the bottom of the box was ripped open and not even sticking to the box. The box itself bore marks of age and being tossed about (I initially attributed that to poor handling on the part of Amazon – which I now know was not the case).2. Opening the box, I found that the “brand new” Shuttle Pro unit itself had several fingerprints, and quite a few minor dings.3. I was dismayed to find some buttons being less “clicky” than the others – example: Buttons 5 and 8 are more spongy (like they’d get after a few months of use) while others are far more firm and tactile. They don’t click as definitely as the others do, and hence sometimes don’t actually work. So I have to recheck my work and then reach for the keyboard and manually hit the keyboard shortcuts on Lightroom4. The biggest issue though, is with the Jog Dial – when you first turn it (clockwise or counter-clockwise, both), it does NOT move the selection or the slider to the next/previous item, as it should (I have it universally set up to scroll one line/item in Finder, Excel, Lightroom etc.). The cursor just sits there… blinking stupidly.Turning it a second or third time, the cursor moves.Simply described – It’s like the gears turning under the jog dial are so WORN OUT that they just don’t engage on the first turn.The problem is though – I bought this specifically for Lightroom – where the hardware needs to work precisely and reliably for me to be able to use it as a work tool. As all of you would appreciate, edits and slider progression have to accurately execute your instructions. Any jumpy or unpredictable behaviour only makes one double check every step, makes you more cautious and thus really…. belies the very basis of the purchase.If there’s no benefit of speed, worse if there’s no reliability, then the product is truly worthless for any precise work!!I cannot express how disappointed I am – it was a huge leap of faith to buy the Shuttle over the Wacom alternatives. The biggest disappointment though, was the let-down that I received a used product. I paid full price – and I expected a sealed, untouched, shiny new tool that would last me a couple of years (at least), of reliable service.What’s even more unsettling is that I pointed this out to the OWNER of the seller store, within a fortnight of personally receiving the unit (he was very prompt in asking me for a positive post-purchase review); but when he realised there was a problem with the product he blamed some external distributor and offered me a piddly “partial refund”. I declined any “rebates” and requested for a replacement unit instead (because I really did want to use the product, and to enjoy its benefits to my own work).No response. It’s been a month and a half.Several email reminders.Nothing. Nada. Silence.Irony of the situation is that in the past I’ve bought used products from Amazon that were in better condition, than the “new” Shuttle Pro V.2!!Summary: If you want a product you can be sure of being new – look for a different seller. And if you want/hope/desire any service/post-sales support, DEFINITELY look elsewhere. This seller doesn’t care.From a product standpoint, Wacom will probably be more reliable, given that they run their own store and manage brand presence on Amazon, and … their 35 years’ legacy.

Jog for joy in Vegas with the ShuttlePro 2
I hate learning keystroke shortcuts( I use too many programs & have too little disk space left in my grizzled conk for all their individual hieroglyphics) & even as mouse-friendly as Vegas is, it slows you down a lot if you can’t use shortcuts effectively. The SP2 is a godsend.I have barely scratched the surface of programmable options on this device but straight out of the box & with the presets already in Vegas, I fell in love with the thing. The spring-loaded variable speed shuttle/ fame-by-frame jogwheel alone are drool-worthy tools.I now use my left hand for the mouse and the occasional keyboard command & my right for the ShuttlePro to achieve a much more efficient, literally two-fisted, workflow.I’m sure I’ll keep it primarily for my NLE but it’s nice to know I could use it with a host of other programs if the need arose.There are all kinds of helpful resources on the net & built into the software for button function maps & even printable labels.It’s bigger than I expected(fine for my girlie-man nerd hands but might cramp the bear-paw endowed) & I agree with other users that a better wrist-rest might be helpful for long sessions but it feels well-made,easy to set up with supplied disk.No problems with Win7 Pro 64bit OS.Wireless USB connectivity would be peachy as well. At least a USB port, rather than fixed cable, on the device itself so you could avoid cable hassle if you wanted to use it on another computer.Fast shipping & good tracking/communication from seller at a good price.

Il fatto che questo prodotto sia presente in commercio da circa 20 anni la dice lunga sulle sue qualità e utilità.Orientato ad un uso per il montaggio video con software professionali, il software di controllo lo rende utile anche su altri software, dove si sono consolidati l’uso di mouse e tastiera.Interamente programmabile con opzioni fini e precise lo uso in ambiente Mac con Final Cut x e devo dire che mi aiuta molto, bisogna prenderci la mano ma poi diventa uno strumento indispensabile, preciso e funzionale.i 15 tasti sono programmabile a propria discrezione come le due rotelle che personalmente uso per muovere la timeline a destra e sinistra e il cursore in modo molto preciso al fotogramma.I 9 tasti superiori possono essere personalizzati anche con una cover, fornita con il kit; i driver di controllo vanno necessariamente scaricati dal sito della Countour ma pesano circa 30mb.Nel mio caso ho notato che il coperchietto trasparente di questi tasti tende a venarsi, quindi ho contattato il supporto tecnico che si è prodigato a spedirmene di nuovi.Si sono accertati del numero di serie del prodotto (riportato sotto la base) e dove fosse stato prodotto poichè pare che alcuni di questi Made in China, abbiano i copritasti difettosi……(appunto).L’importante è avere il supporto e devo dire che sono stati immediati, gentili e precisi.Per chi fa montaggio video, audio anche con moviemaker o iMovie, Logic Pro x lo consiglio…..

Thank Amazon and seller, product is original and working perfect, price is higher from local market, but all ok. Packing and all is fine. 100% recommend. M use this for vmix reply, it’s working great. Very easy to use.